Employee Satisfaction and Dissatisfaction Research

Employee Satisfaction and Dis gaiety Research1.0 IntroductionE very(prenominal) mane existence has triumph and dissatisfaction for certain subjects. So, employees go reveal ache make satisfaction and dissatisfaction for the perplexity team in the partnership. Employee satisfactions define as how happy for sprainers argon with their product line and workings environment and dissatisfaction mean the employees non happy with the management or working and environment. Employee is very important for the organization. It is be spring if without labor, the production line backside non function rise up and it leave behind lead to loss for the organization.The society that I was interview is SPK in large quantities stationary Sdn Bhd and the employee that I was interviewed is Yee Jeun Fui and he was the get it onledge technology consultant in the community. Previously SPK were non having any system related to technology for example, mensuration code system and CCTV system. After Yee Jeun Fui was worked at that place in stratum 2009, cast out code and CCTV system was installed in the union to get to a greater extent gadget quality and all the performance was record by computer system. Besides, the pledge for the connection was in addition improved because CCTV was installed.2.0 Body2.1 Satisfaction2.1.1 Position ProvidedThe IT consultant mentions that the position provided by the phoner is satisfied for him. It is because the company eliminates the all ascendancy whateverwhat IT for him and then he go forth feel like he has the creator in the company and this is offend when comp atomic number 18 with previous company. It is because antecedently he was worked at a computer shop and the shop unless provided technician position for him.The opinion of our group is giving higher position and function to the employee is important. It is because when giving higher position and authority tidy sum lead to satisfaction for the employ ee and then the more(prenominal) efficiency work will come out. For example, the SPK conjunction was already set up computer system and records all the transaction by victimisation computer and currently is better than earlier, because earlier is using hand writing to record the transaction and now the work is more efficiency.2.1.2 Holistic C at oncernBesides, company concern for their employees family was excessively important and it will in addition lead the satisfaction for the employee. If a company dispense about holistic concern for their employee then the employee will me more loyalty for the company it is because the company will giving a feeling to their employees about the company c be for human relationship and not excessively tie meet the rules.The IT consultant giving real example and saying that in year 2009, his grandfather was pass a authority, and the company was also allowed him to take emergency repudiate even though that time, he just joint the compan y for few month hardly.Besides, when his sister registered married in last year, the company also allowed him to take leave to attend for his sisters registered married. According to this two cases, shown that the company c ar for employees family.2.1.3 BenefitFurthermore, the company also giving the benefit for employees likes Kumpulan Wang Simpanan Perkerja (KWSP), reward those who are d integrity excellent job as an encouragement to encourage them to improve. more or less benefit for the company giving KWSP is make sure their employee after privacy still can maintain their lifestyle. Besides, the company also invite their employee join a trip to have a holi sidereal day in oversea. This not only can enhance the relationship mingled with each otherwise and also can learn new knowledge from the trip.2.2 Dissatisfaction2.2.1 SalaryThe information giving by the IT consultant, the salary giving by the company is not reach for his expectation. It is because he needs to cover his p etrol fees and the company property is far away from his house. So it bureau that, he needs to hinge on all the way from Kulai to Skudai to work each day and the company didnt reserve the subsidy for his petrol fees.The opinion of our group is salary must(prenominal) be minded(p) depends on the requirement of the employee like depend on their power level or academic level. For example, company can set their introductory salary for the new employee and depend on their level. Moreover, the transport fees also should be given by the company to fulfill the employees satisfaction then only the overthrow rate in the company will become lower.2.2.2 proveAccording information giving by the consultant, the SPK Company is setting up franchise parentage. In year 2010, one and only(a) new out permit has been undetermined in Kulai and it name as V-STAT stationary retailer shop. At the time, in the beginning open the new shop, the consultant has to rush up his work to scrutinize ov erall handle of the new shop. For example, he has to inspect the decorate process set up a computer system with can connect to headquarter and recruit new employee. During the period, he was felt adjudicateful to all these work, because he only was an IT consultant and the work giving by the top are too a lot. Those work given by the superior let him felt stressful and insatiate.Stress is invisible pressure, some of company just wants to procure the goal set and never concern for their employee by giving more chores and the task given was out of range. Therefore, the employees will be in stress situation and the work done become need of quality. So, superior must given task to an employee fit to their ability then only the dissatisfaction of employee will not happen.2.2.3 forgetful working environment conditionThe information given by the IT consultant, sometimes when he working in the office, he does not know what was happened outside, overwhelmingly more important, some time he cannot distinguish nighttime or day. It was because the working environment does not have window. Besides, the working theater of operations was also too narrow and the air conditioning was also not enough in the office.The observation of our group the poor working environment condition was an unhealthy part. It is because the working environment condition leads to employees feel the work was rough boring and doing aimless work.2.2.4 LocationThe IT consultant provided the information that the localization also will cause dissatisfaction to an employee. It is because the IT consultant lives in Kulai and every day need to drive car to his work place. Some more, he also had to fetch one of the worker of the company to work, it become a answerable for him. For example, sometimes he has urgent work to do he had to come the transport for the worker, sometime he asks his friend to help.On our group opinion, military position can cause dissatisfaction of an employee. It is bec ause the location was causes some cases. For example, the IT consultant has to wake up early every morning in order to catch to work. Moreover, the dit also was a reason.2.2.5 Too more than overtime and working time of dayBased on the information given by the IT consultant, too much overtime and working hour given by the company. Normally the working hour for him is 8.30a.m. Until 6.00p.m. But because of his superior want to get more business that is students business, his always had to do overtime until 7.00p.m it is because student back home from give lessons on 6.45p.m. So, by this reason lead him to feel dissatisfaction.The opinion of our group, too much overtime will lead to dissatisfaction for an employee, even though the company will pay extra salary, but money is not everything for human being. For example, the relationship of family cannot measure by money and it is important for every human being.3.0 ConclusionIn conclusion, satisfaction and dissatisfaction of employe e is an important part to determine supremacy of the company. If a company within high turnover rate, the employee in the company cleverness not be able to perform well it is because lack of trust and understanding of each other by contraries which is low turnover rate, the company can more easily achieve the goal. So every company or organization must try to meet the satisfaction of every employee in order to get better work.Question 2 What are the remedies an organization can undertake to quicken the dissatisfaction of its employees?1.0 IntroductionIn an organization, employees always have satisfaction and dissatisfaction on their job. When dissatisfaction happens it can influence on employee working performance, efficiency and attitude on their work. And it will directly cause to the organization. Dissatisfaction because of the employees is not pleased on the organization, so the employees will feel unsatisfied and not happy with the organization. It will cause loss and not e xpert for the organization.2.0 Body2.1 Not be respect and trustEmployees need to be respect and trust by the velocity management. If not it can let employees feel dissatisfaction with the company. Because that, the company are giving too many task and pressure to them, so they will feel unsatisfied and unhappy on the work. And this will cause the employees leave the company.For shoot down this factor, company can unionise some activities that employees wish to want. As for what activities should organize, employees should given the chance to voice out their suggestions. Here are some of the activities that suggested by the employees that we have interviewed, which are co-diner or outing with cusss or company, and family get aheading in concert. They just want to get together with their colleagues or friends, enjoy with them in the absence of work and without pressure. As an upper management, they should always try to accept employees ideas. This is a very good way to resolve th e dissatisfaction of employees. This is because employees feel that they are respected by company once their opinions or ideas are accepted by company.2.2 Lack of skills and knowledgeFurthermore, some employees feel that working for the company will not lead to the salmagundi of future they want. This means that, although some employees do not like their own job but are still forced to work on that due to the lack of skills and knowledge. Whats more, employees will feel boring or listless during working if they are not interested with the job that they in. By this, the gross revenue might be drop. Thus, company has to know what their employees needs are in order to rectify the dissatisfaction of employees.Firstly, company should make a better enlisting and selection. As we mentioned that, training is available for employees in this company. Therefore, employees will learn and know more skills and knowledge than previously after they have been trained. For example, an organization can try for a new strategy, which is switching the employees from one section to another(prenominal) section once three months or half year. With good skills, employees can easily switch from one part to another part. By this, they not only will not feel tired or bore to their job, but also interested in their work. The most(prenominal) importance thing is they have put the right resource to the right position or area.In addition, company can give their employees the opportunity for promotion according to their performance. For example, if an employee helped company by increasing sales or solve the problems faced, this occurrence employee should given an opportunity for promotion. The company should give their employees a chance by offering them position or status together with power. Of course, they should be the one who possess the quality that is needed.2.3 Company policyCompany policy is one of the reasons that lead to dissatisfaction of employees. Moreover, some employees ar e dissatisfied with their immediate supervisory program whom provides a not enough role model as they doing nothing tour others are busy and tired in doing job. This can be considered as a serious problem and must be rectified as soon as possible. For example, you ask yourself will you happy if your immediate supervisor assigned all the work for you and after that, they just sit thither and doing nothing? In this case, company should give warning to that particular supervisor. Additionally, company should let them know that its important to let people follow you willingly. You should have the same side with your people if you wish to follow by them willingly. erstwhile people are willing to follow you, this means that dissatisfaction has been resolved.2.4 Lack of accessory teamLack of team sprightliness and level of cooperation among employees is one of the causes of dissatisfaction of employees, which means that they are desire to work together with the others. There might be a situation that a group of friends work in varied section. And, they feel that its not very satisfied as they have no chance to work together. Normally, people will enjoy their work if they are work together with friends. In addition, lack of cooperation or team spirit between employees could bring an effect to a company due to miscommunication between employees might happen, and, might lead to some bad things happen. This is because there might not close to each other due to the lack of cooperation. When there is something happen, people will tend to blame each other. To resolve this dissatisfaction, the company has to creating a take holdive team environment to support their employees strengths and help them overcome their weaknesses. Further more, the employee will be more teamwork in working with colleague and less conflict happens, it will lead the company become more successful.2.5 Too much of Overtime and working hourToo much of overtime or working hour too long will also c an be dissatisfaction on the employees. This happen because of they had to spend most of time on work and less with their family, and it will let them cannot gather and some more only meet their family member few time in a week, so it will let them be not satisfied. Normally, people are more towards to personal individual interest and they are family oriented. Dissatisfaction of employees can be caused easily because of they do not have much chance to gather with their family, outing with them, or co-diner with them. Therefore, company should let their employees to equilibrize up between their family and work, which is called holistic concern. Show holistic concern to the employees and their family, it would give employees be satisfied with the company and they will more loyalty to the company.2.6 Poor welfare provideCompany welfare is defined as agnize that the employee is the most important resource, the company have many beneficial suppuration programs for their employee. Not only salary is important for the employee, the welfare are also very important for them. So, if the company is provided poor welfare for the employee, the employee will be not satisfied and they might transfer to others company. Because of that, the company is not support them for some necessary needs.To solve this problem, the company can provide better welfare to the employee. For example, provide transport, health care, give them to continue their further studies and purchase insurance for them. They can be satisfied by these elements because the company are sincerely and show support on them. So, the employees will willingly to cover and continue work in the company.3.0 ConclusionIn conclusion, dissatisfaction is a very serious problem that faced by the employees and it directly caused to the company. The company must be take action to rectify this kind of problem, because employees is the main power working for the company, if they feel unsatisfied with the company, they will leave the company or no mood to work. Therefore, the company must find out the remedies to rectify the dissatisfaction faced by the employees.References organizational Behavior, Hiriyappa, B, 2009, New Age International, Viewed 20/03/11. civilize set and Organizational Behavior, Stashevsky, Kolowsky Sagie, December 2002, Emerald Group publish Ltd, Viewed 20/03/11.Managing Organizational Behavior, Sims, Ronald. R, June 2002, Greenwood Publishing Group, Incorporated, Viewed 21/03/11.http//books.google.com.my/books?id=zb0cItqvLJUCpg=PT315lpg=PT315dq=holistic+concernsource=blots=IoDnL6htIFsig=2m8_eWjEKbTYgjSE72JnJuJgWT0hl=enei=-7qITf6jEMymrAe45K3RDgsa=Xoi=book_resultct=resultresnum=5ved=0CD4Q6AEwBAv=onepageq=holistic%20concernf=false, Viewed 22/03/11.http//www.techrepublic.com/ member/creating-supportive-engaging-work-environment-helps-fight-employee-burnout/5035231, Viewed 22/03/11.BibliographyOrganizational Behavior, Hiriyappa, B, 2009, New Age International, Viewed 20/03/11.Work Values and Organizational Behavior, Stashevsky, Kolowsky Sagie, December 2002, Emerald Group Publishing Ltd, Viewed 20/03/11.Managing Organizational Behavior, Sims, Ronald. R, June 2002, Greenwood Publishing Group, Incorporated, Viewed 21/03/11.http//books.google.com.my/books?id=zb0cItqvLJUCpg=PT315lpg=PT315dq=holistic+concernsource=blots=IoDnL6htIFsig=2m8_eWjEKbTYgjSE72JnJuJgWT0hl=enei=-7qITf6jEMymrAe45K3RDgsa=Xoi=book_resultct=resultresnum=5ved=0CD4Q6AEwBAv=onepageq=holistic%20concernf=false, Viewed 22/03/11.http//www.techrepublic.com/article/creating-supportive-engaging-work-environment-helps-fight-employee-burnout/5035231, Viewed 22/03/11.