A Christmas Carol - character study of Scrooge Essay -- English Litera

A Christmas Carol - character study of ScroogeA Christmas CarolScrooge A squeezing, wrenching, grasping, scraping, clutching, close old sinner Scrooge is the main character in the impudent AChristmas Carol. At the beginning of the novel he is a brutal, evil,pitiless, cold-hearted globe, except subsequent to meeting three spirits,Scrooge regrets his life and decides he needs to alter it. The maintheme Charles Dickens conveys through the story is redemption this issignifi spatet especially in the squared-toe era, whilst there was animmense gap between the prosperous and the inadequate. Dickens usesScrooge (a rich, greedy business man) to direct his novel to the veryrich people, and to exhibit how money can impede your good judgement.Charless life influenced his writing, like in A Christmas Carolyou can link up his stories to his life. Most of Dickens writing wasregarding poverty because at the time he was deprived. He had to workin a factory when he was only cardinal and when he was fifteen he wasemployed in a solicitors office, therefore he empathizes what being aclerk was like, as one of the characters in A Christmas Carol.Dickens chose to call his story A Christmas Carol because carolshave some moral background and to teach people a lesson, and thats hardly what Dickens wanted to do, he wanted people to learn somethingfrom reading this novel. Another reason why Dickens called his storyA Christmas Carol is because it was written at Christmas time. Theidea of a song is continued in the structure of the novel because itis divided into staves rather than chapters, which remind us of asong. Dickens incorporates Victorian Christmas traditions into hisstory, as well as prom... ...y Tim, who fortunately does not die. Scrooge is able to redeemhimself by becoming a better person from cruel and cold-hearted manto a kind loving person. This links back to the idea of theChristianity and redemption and the religious term referring to beingprotected. I n this case, Scrooge is being saved from dying a lonely, sad,old man.Scrooges story relates to society because it people that if a man asbad as Scrooge can change and transform himself for the better , theeveryone else can as well then our society would be a much betterplace for us to exist in. The moral lesson that Dickens wants to conveyis not to be greedy, dont let money obstruct your good judgement andmoney does not taint you happiness. Another lesson Dickens wants toteach his readers is that even if you havent been good all your lifejust like Scrooge you could besides change.

Global Warming and Greenhouse Gases Essay -- Climate Change, Greenhous

Global Warming and Greenhouse GasesThe nations humour is predicted to change because human activities are altering the chemical composition of the atmosphere through the buildup of greenhouse gases primarily carbon dioxide, methane, and nitrous oxide. The heat-trapping property of these gases is undisputed. Although uncertainty exists just about exactly how earths climate responds to these gases, global temperatures are rising. Go to the Emissions section for much more on greenhouse gases.Energy from the sun drives the earths weather and climate, and heats the earths surface in turn, the earth radiates energy back into space. Atmospheric greenhouse gases (water vapor, carbon dioxide, and other gases) trap more or less of the outgoing energy, retaining heat somewhat like the glass panels of a greenhouse.Without this natural greenhouse effect, temperatures would be much lower than they are now, and life as cognize today would not be possible. Instead, thanks to greenhouse gases, the earths average temperature is a more hospitable 60F. However, problems may arise when the atmospheric concentration of greenhouse gases increases.Since the beginning of the industrial revolution, atmospheric concentrations of carbon dioxide have increased nearly 30%, methane concentrations have more than doubled, and nitrous oxide concentrations have uprise by about 15%. These increases have enhanced the heat-trapping capability of the earths atmosphere. Sulfate aerosols, a...

Computers in the Classroom :: Technology Education Learning Essays

Computers in the Classroom Education has recently become a major media topic, sketch daily headlines in news musical compositions across the country. One issue on this topic is the recent rush to increase technology in the schools. This frequently is referred to as educational technology. Educational technology is defined as the theory and practice of design, development, utilization, management and evaluation of process and resources for learning (Ely 2000). The thought of incorporating technology into the classroom is an idea occurring hardly thorough the 20th century. This concept evolved during and immediately following WWII, when technology began to increase and became available for individual use. The originators of increased technology in the classroom focused on the use of audiovisual media, such as TV and video clips. Today when we say educational technology we most frequently refer to the use of computers in the classroom or similar electronic devices. There are many positive aspects of having computers present in the classroom and used as a irradiation throughout the learning process, especially in math and science. This is a relatively new idea, considering computer use has increased dramatically over the past 10 years. Few deny that students do not require computer access in school, however some individuals feel this ultimately will negatively preserve schools and students. I however am not one of those individuals. I feel computer technology can positively affect many areas of education. In this paper I will cover the areas of computer impact on constructivism, possible assessment processes of the future, and technology use with at-risk students. With increasing standards across the country, many students are travel behind their peers. These students are considered at-risk for academic failure. In the past, these students were educated through tracking at a lower level, by narrowing specific circulla, rigid instructional p rocedure, and pullout programs. However, recent studies show that by not challenging at-risk students or encouraging them to use complex thinking skills schools underestimate the students capabilities (Means 1997). Consequently not providing them with the crush education possible. Many students that are at-risk have difficulty with subject matter because it is irrelevant, uninteresting, or too abstract for them to absorb, ultimately the students do not try in school and eventually fail out. Well it sounds like an easy solution then make the lessons relevant to the students life.

The Reality Of Choice Essay -- essays research papers

The term philosophy encompasses various meanings and raises many questions for typesetters case, it seeks to explore the true meaning of reality, truth, values, arbiter and beauty. ( Lexicon Universal Encyclopedia, 240 ). There are many terms used by philosophers that are often interpreted differently by other philosophers . Free go out is an example as well as an important debatable issue. Some philosophers view complete leave as non existent , while others argue that it very exists and I strongly agree with the latter . Every philosopher view the world according to his receive culture and religion and thats why each of them created different surmise and theories . Some argue that the environment plays a major role in shaping a persons personality and therefore is held responsible for all his actions . Others claim that character in itself has the upper hand with regard to the actions of human beings. While Blatchford stressed that predicting a persons actions proves the n on existence of free will . ( 105 ) However, Stace contrverted that there are both free and unfree will acts (112) but I disapprove with all the earlier theories because my religious upbringing allows me to believe that free will determines our destiny.Philosophers like lurk believe that a persons environment is the major shaper of his character . He believes that everything around the person affects his personality in some way or some other and thereby directing his actions to reach a certain goal previously identified for him. He believes that a person has little power over forming his own character , since his character is formed by the circumstances surrounding him and since one of these circumstances is his desire to change . This desire is awakened when the person experiences painful consequences associated with his previous character ( Mill , 477 481) . Mill also states that " A person feels morally free who feels that his habits or his temptations are not his masters , but he theirs " ( Mill, 480) .Free will is the ability of deciding freely what to do without fearing anything or being influenced by a habit , a temptation ,an earlier experience or tendency. For example , I know two twins who come from a very religious and conservative family they were both brought up properly and lived in the same environment . One of them chose to conform with her f... ...e always stemming from his soul . In addition , to be fair we should reward good behavior and punish bad behavior .To nitty-gritty up , man possesses free will in every aspect of his life . Through the past decades many philosophers emerged each having his own sets of ideas regarding the concept of free will . Some argue that nature was the most influential factor , others stated that a persons environment and experiences are the major factor that affects peoples choices . Some conceit that free will exists but it is touch by both heredity and environment . Another group of philosopher s claimed that free will exists and in not affected by any forces because every free act stems from a persons conscience and every person is totally responsible for his actions . God gave us the ability to occupy between right or wrong and good or bad . It is up to us whether to choose this way or the other . Ofcourse , God knows our choices in advance yet , God did not make our choices we made them ourselves . I believe in Gods justice and fairness . Our choice determines our fate whether we should go to enlightenment and enjoy its delights or hell and experience the torture we deserve .

Traditional methods of professional development :: essays papers

Traditional methods of professional developmentTraditional methods of professional development include workshops, knowledge communities, and college classes at a doctoral level. Most traditional professional development opportunities occur locally. Working in local communities allows teachers to address the professional norms of practice for the field of operation in which they practice, and allows them to form to a greater extent appropriate policies (Schlager& Fusco, 2003, p. 205). Each community is different in many ways. By catering professional development opportunities to the community in which they will be used, this allows the teacher to gain more information that pertains to their student population and school system. Moreover, one opportunity for professional development that may be offered locally is workshops. Workshops be usually offered in the summertime and last only a few days (Gibbs, H.J., 2004, p. 47). Workshops argon convenient for most teachers because they ha ve the summer off and therefore the workshop does not interfere with their busy school work schedule. Also, local workshops allow teachers to network with other local teachers. Teachers share and go on on each others ideas and work together to develop integrated activities (Gibbs, H.J., 2004, p. 47). It is important for teachers to have peers with whom they can seek advice from. Teachers with more seniority may be equal to offer newer teachers helpful advice or bring up another aspect of a subject that may not have been considered. Sharing ideas through quislingism can spark up ideas for other teachers. Another example of a traditional method of professional development is the formation of learning communities. Learning communities are groups of teachers who meet to work on their teaching skills or new techniques. Learning communities also provide a support system to the teachers that are involved. Researchers believe teachers are more effective when they collaborate because the teacher has moral support, situated certainty, and a better opportunity to learn (Coronel, Carrasco, Fernandez, & Gonzalez, 2003, p. 130). Teachers become more confident when they are formulating ideas with state who work in the same field as they do. Working with peers allows for constructive criticism and the sharing of personal experiences which help teachers to explore and learn to be more effective. Furthermore, another type of traditional professional development is taking college classes at the doctoral level. Traditional classes are preferred by most students because they find brass section to face discussions to be the most beneficial (Mather, M.A., 2000, p.

Traditional methods of professional development :: essays papers

Traditional methods of maestro maturationTraditional methods of professional instruction include workshops, cultivation communities, and college classes at a doctoral level. Most traditional professional suppuration opportunities occur local anestheticly. Working in local communities allows teachers to address the professional norms of practice for the area in which they practice, and allows them to form more appropriate policies (Schlager& Fusco, 2003, p. 205). Each community is different in many ways. By catering professional development opportunities to the community in which they will be used, this allows the teacher to gain more information that pertains to their student population and school system. Moreover, one opportunity for professional development that may be offered locally is workshops. Workshops are usually offered in the summer and last only a few days (Gibbs, H.J., 2004, p. 47). Workshops are convenient for nearly teachers because they have the summer off an d therefore the workshop does not interfere with their busy school work schedule. Also, local workshops allow teachers to network with other local teachers. Teachers share and build on each others ideas and work together to develop integrated activities (Gibbs, H.J., 2004, p. 47). It is important for teachers to have peers with whom they can seek advice from. Teachers with more seniority may be able to offer newer teachers helpful advice or bring up another aspect of a subject that may not have been considered. share ideas through collaboration can spark up ideas for other teachers. Another example of a traditional method of professional development is the formation of check overing communities. Learning communities are groups of teachers who meet to work on their teaching skills or new techniques. Learning communities also provide a support system to the teachers that are involved. Researchers believe teachers are more effective when they collaborate because the teacher has mora l support, situated certainty, and a better opportunity to learn (Coronel, Carrasco, Fernandez, & Gonzalez, 2003, p. 130). Teachers become more overconfident when they are formulating ideas with people who work in the same field as they do. Working with peers allows for constructive criticism and the sharing of personal experiences which help teachers to explore and learn to be more effective. Furthermore, another type of traditional professional development is taking college classes at the doctoral level. Traditional classes are preferred by near students because they find face to face discussions to be the most beneficial (Mather, M.A., 2000, p.

Female Authors and the Novel Essay

The contribution of female authors towards the organic evolution of the novel is significant. Indeed it can be argued that feminine sensibility plays a key role here. G K Chesterton describes the novel as a feminine art form, and he explains that it is the female eye for homely detail, as well as the talent to project the intricacies of relationships, that make it so (39). These qualities are important because they serve to counteract the male t block upency towards philosophy and idealism. Such tendencies must be overcome because the novel is aiming for an single and democratic voice which is beyond all factionalism.The search for an individual voice had been the aim of literature since the Protestant Reformation. It was the aim too of the Enlightenment but the realistic effect was only to introduce the rigid formality of classicism. So the constraints of the Church had been replaced by just another form of constraint. Such constraints were overcome in the end by the female pros e writers, and gradually over a long period. In this respect we will examine the two writers Aphra Behn and Mary Shelley, separated by a century and a half. The former presages the advent of the novel, while the latter perfects the form and paves the way for the great Victorian age of the novel.Classicism was the key barrier to the development of the novel. All efforts towards informality were fr sustained upon by the stalwarts of Augustan literature, led by Dryden and Pope, so the novel was perforce directed underground. Here it flowered in the hands of the women writers, who were loosely ignored because they concentrated on sen durationntal romance, and appealing to woman readers alone. Daniel Defoe is now regarded as the first proper novelist, but it is plain to see that he has adopt a form established by the female writers, who produced mostly trifling and salacious romances.Such a description may be applied to Aphra Behns Love Letters Between a Nobleman and His Sister, but it is also notable for universe the first epistolary novel. Her reputation, however, rests on Oroonoko, a love drool involving an African prince captured by slave traders. Though not yet a proper novel, it contains many innovations that point in that direction.Behn assumes a conversational tone with the readers in places, inspiring familiarity. It also contains an omniscient voice of narration, which was to become the most distinctive characteristic of the novel proper. However, she feels obliged to explain her omniscience, and so the narrator is tangentially relate in the story itself. She knows all the incidents in Africa because she has lived the slave plantation and has conversed with the African prince.By the time Mary Shelley writes Frankenstein, the novel form has almost come into its own element, and its history boasts such great novelists as Defoe, Fielding, Richardson, Sterne, Smollet and Austen. Nevertheless, Shelleys original contribution in not insignificant. The voice of the novel reflects individual expression, and this has been largely hone by this point. Shelley goes on to tackle the theme of individualism itself. It is the story of a mad scientist who cuts himself off from the world in order to create a being from assembles and inanimate organs.We discover similarities between the project of the mad scientist and the project of the novelist giving life to his fictional creations. The novelist functions as an individual, and his is probably the loneliest occupation of all. At the same time it is his task to create individuals, purely from the imagination. Shelleys theme is at heart the mutual dependency of creator and creature. Though she is outwardly concerned with the misuse of science, and of the irritating consequences of mechanization, the underlying theme remains that of individualism. In this sense we may interpret her novel as an exploration of the limits of the novel.In conclusion, female writers can be give tongue to to be largely responsible for the development of the novel from the Restoration onwards. The evolution of the novel has avoided the limelight, yet the novel has been the primary vehicle for the advance of individualism. Only with the industrial revolution and the rise of democracy does the novel burst forth as the principal mode of literature. Aphra Behn and Mary Shelley were key proponents in novels development. works CitedBehn, Aphra. Oroonoko. Ed. Janet M. Todd. New York Penguin Classics, 2003.Chesterton, Gilbert Keith. The Victorian Age in Literature. Oxford Oxford University Press, 1966.Shelley, Mary. Frankenstein. New York Collectors Library, 2004.

One Flew over the Cuckoos Nest: the Power of Laughter Essay

Jimmy Buffet once said If we couldnt laugh, we would all go insane. When an individual is no longer capable of laughing, he is also no longer capable of being in maneuver of himself. This happens when a greater authority has the power to deny a person of their jape which, inevitably, denies him of his superfluousdom. Ken Kesey conveys the desire that gag and unblockdom go hand in hand throughout his novel One Flew Over The Cuckoos Nest. Kesey portrays laughter as a parallel to freedom through various literary symbols and imagery in order to illustrate how the power of laughter can free a man who is under the control of an unjust authority.Through the characterization of Nurse Ratched and McMurphy, Kesey illustrates how the manipulation of others and the challenge of authority is a key comp superstarnt in the ability to laugh. Through the characterization of Nurse Ratched, Kesey illustrates how one person can manipulate others for her own specific intentions. Throughout the sto ry, it is clear that Nurse Ratched (Bug Nurse) manipulates the patients and faculty to control them so she has all the power. As the book starts, we atomic number 18 immediately brought into this mental cover in the eyes of Chief Bromden. As he walks down the hall, and the assist insult him because he is dumb and deaf.However, little do they know that Chief is the exact opposite. As they continue to speak as if he werent in that respect and hand him the broom, They laughit is a Hum of black machinery, carolming the hate and death and other hospital secrets (10). The laughter of the black aids is non clear and freeflowing the deals of laughter should be. Instead, it is described as a hum which illustrates that even the aids do not have the freedom to laugh. They are black machinery or descendents of the trustfulness which demonstrates that the faculty on this ward is under the control of Nurse Ratched and the combine.It is also evident that they are all working to desexualiz e outher because when machines are working correctly, they hum in synchronization, just like these men are doing with their empty laughter. Along with the machine-like laughs, the men also know what is going on in the ward because head word implies that their humming contains all of the mysteries. Kesey uses machine-like references and imagery in order to illustrate Nurse Ratcheds influence on her employees she is the reason there is no laughter on the ward.Another cene that expresses better-looking Nurses power is when Chief is describing how Big Nurse hates when things are out of order. Chief explains that even her uniform has to be crisp and abstemious at all times, and when its not, she still smiles and pretends not to care, but inside it bothers her to no extent. He makes it clear that he sees, her sit in the center of this web of wires like a watchful robot, tend her network with mechanical insect skill, know every second which wire runs where and just what current to send up to get the results she wants (30).Big Nurse is portrayed as a mechanical spider who has the knowledge and ability to control whatever is in her web. Kesey references her as machine-like figure ascribable to her constant necessity to be in control. Everything she does must be in a certain order and flow a certain way. When Chief says she knows how to get the results she wants it makes it clear that she is able to manipulate everyone. This demonstrates that her manipulation takes away all of the patients power to do anything it even takes away their freedom and laughter.Another example that portrays this idea is in the article Salvation Through Laugher. The author, Stephen L. Tanner, is analyzing Keseys work, and as he discusses the first chapter of One Flew Over the Cuckoos Nest, he notes how, Miss Ratched is pleased when a completed product goes back into society as a functioning, adjusted component (Tanner 57). Tanners analysis expresses how Big Nurses intentions are to create these robots that do not have the ability to think for themselves. A completed product or success, will be think and act like the faculty, just another calve of the machine.The pleasure Nurse Ratched gets out of these success illustrates that she loves gaining power and taking away peoples freedoms. Nurse Ratched manipulates the men on the ward and the faculty in order to gain power and take away all of their freedoms, even their freedom to laugh. Kesey conveys that the challenge of authority is the key to finding true identity. The protagonist, McMurphy immediately is introduced as this man with a huge, impenetrable ego. From the moment he steps on the ward, Chief notices that hes different.Upon McMurphys arrival, Chief is awakening from the fog he is in. Hes in the day room with his inmates and is listening in on their conversations. Suddenly he hears Nurse Ratched announce that there is a new arrival. McMurphy enters the ward and is laughing. Chief notes that, .. its free and l oudit sounds realits the first real laugh Ive heard in years (16). This illustrates how McMurphy, even from the beginning, has the intentions to challenge the rules. onwards him, no one laughed on the ward, or even spoke above an indoor voice.However, as soon as he arrives, his laughter is loud and free which demonstrates that he is boisterous and independent. The combine will not succeed in taking away his freedom, nor will Nurse Ratched take away his ability to laugh. A second example is the scene in which McMurphy and his inmates disregard Big Nurses orders that they cannot watch the world series and watch it anyway because they had the majority in the second vote. As they all stop cleaning and sit down in front a blank TV screen, Nurse Ratcheds anger builds.Finally, she loses it and screams at McMurphy that he is , supposed to be working during these hours Her voicea tight whinea saw ripping through pine (127) her voice sounds like it name a nail(128). McMurphys breaking of t he rules and influence on his inmates drives Nurse Ratched to the edge. Her voice hitting a nail illustrates authority running into a macroscopic bump and stopping it right in its tracks. The whining in her voice demonstrates that McMurphy is frustrating her, he is testing her power and this worries her, because she does not want to lose her power, and McMurphy is threatening her.However, no matter what Nurse Ratched does, she cannot seem to stop McMurphy and his free laugh. One of the most vital scenes is when McMurphy breaks the glass in the nurses station just after Cheswick commits suicide. He walks up to the nurses station, as big as a house and says in his slowest , deepest drawl how he figured he could use one of the smokes he boughtthen he ran his hand through the glassit came apart like water splashing(172). McMurphy, haven been gone for a short while, challenges Big Nurses power and shows her that hes back and is not losing this war.Him being as big as a house gives a vis ual that his power is emit off of him. When he asks for his cigarettes, its in a slow and deep voice, and he does not wait for a response, just runs his hand through the glass it illustrates that he is not asking permission for anything. He will go against all of her rules because she cannot control him. The imagery Kesey uses to illustrate the glass shattering because when water splashes, there are many droplets and its not just one massive drop.McMurphy did not just break the glass or scratch Big Nurses power, he shattered it. He made his point that he has the power, not her, and he will always be free. Throughout the story, Kesey continues to have McMurphy constantly breaking the rules and challenging conformity in order to put across the idea that challenging authority can bring individuality. Ken Kesey, the author of One Flew Over The Cuckoos Nest, conveys the idea that laughter and freedom go hand in hand when it comes to a person being an individual.Through the characterizat ion of Nurse Ratched and McMurphy, Kesey suggests that manipulating others and challenging authority is an immanent part of laughing and freedom. I have come to learn that freedom can be achieved by laughing and its a necessity to laugh, therefore its a necessity to be free. After reading this novel, it is clear that laughter is crucial part of individuality and without it, we would all be mechanical robots because as Kesey once said if you lose your laugh, you lose your footing.

Qualitative Versus Quantitative Methods in Education Research

All informational (and other) research falls into twain broad methodological categories qualitative and quantitative (Lincoln & Denzin, 1994 Charles, 1998 Merriam, 1998 Holliday, 2001). Research that relies on verbal selective information is called qualitative research, while research that relies on numerical data is called quantitative research emphasis original (Charles, p. 30). Various opinions exist, depending on ones viewpoint, experience, or preference, about which of the two major approaches to commandment research, qualitative or quantitative, is better.In my own opinion, neither quantitative research in education nor qualitative research in education is inherently better or worse ones research method must spring from the design and content of the project itself. To decide on one research method or another, based on other reasons, seems to me both artificial and possibly harmful to the project. I believe that both of these methods ar inherently, equally useful depending o n how and why they are used, and on what is expected from the project by the researcher and others.According to Charles (1998), the original impetus for any educational research project, either qualitative or quantitative, springs from an initial recognition of a particular problem or concern, perhaps previously unidentified or insufficiently researched A concern is identified for which there is no ready answer.The concern may invite arisen because of a need, an interest, or a requirement, or a licenced work, and may have been present for a long time or may have arisen unexpectedly. For example . . . ducators have identified a disturbing conception of academic achievement in . . . schools-students from certain ethnic groups seem to progress more rapidly than others, despite the educators efforts to provide equal educational opportunities for all. (p. 10). We would use qualitative research . . . to investigate and describe the after-school activities of . . . high school students newly arrived from El Salvador.We would try to document carefully who did what, and the data thus obtained would be broadly verbal, acquired through observation, otation, and recording. On the other hand, if we wished to assess the language and mathematics abilities of those same students, we would use quantitative research. . . . administer tests that yield numerical scores we could analyze statistically. (Charles) qualitative research in education involves using research methods that might include observation interviewing, or shadowing of research subjects, and/or interpretation of data, from an individual, non-empirical perspective.Quantitative research, on the other hand, uses methods like statistical surveys questionnaires with results are broken down by percentages, and interpreted on that basis, and other empirical (rather than interpretative) methods. It is also possible, within some education research projects, to combine qualitative and quantitative research into one proj ect, for example, by doing both statistical surveys of minority high school students on their feelings about door to college-preparatory and advanced placement courses, and personal observations of minority students within their high schools.I see considerable merit within both educational research methods, and have read a number of both qualitative and quantitative studies that I have found worthwhile and helpful. Therefore, I believe that it depends on ones project design, and ones goals for the project, whether one should select either a quantitative or a qualitative research method, or perhaps a combination of both methods, to best achieve ones goals for an educational research project.

Principles Of Supporting Business Events

Section 1 Understand how to support the organisation of a headache incident1. When organising a business example, describe the range of support activities that may be required.When planning a business event you should find let forbidden how m each people are orgasm then book the right venue. Organise the catering i.e. food and drink for the right inwardness of people. Book any accommodation for the people that may energise travelled from overseas or cant deal same day travel. Arrange the guest speaker. Publicise the event to make people alert of the date/time/place. Name the guest speakers2. Complete the table below by identifying two ways of providing support before, during and after a business event.Before During After1. site out conflict invites With RSVP to know how many people will be coming. Always greet people with a smile and be polite. Be approachable1. call down to individual parties/companies get their feedback and thank them or coming2.Make received the venue you book caters for everyone and has everything you need and the room isnt too big/small for the amount of people coming 2. Sign people in, issue everyone with a name badge/information pack. Show people where to sit if you energise allocated sitting plan.2. round the event with your colleagues, this way you can find out if anything need to be improvedSection 2 Understand the purpose of displaying professional and helpful behaviour whilst supporting a business event and how to do so1. Explain the purpose of displaying professional and helpful behaviour when supporting a business event.How you behave will affect the event and your business, if your friendly and polite and well groomed then this well make you more approachable for others to come and ask questions about the event. When talking make sure you always speak clearly, make eye contact and always have a smile e.g. you will more likely get support for same events and also promote and advertise your business which is one of the main purpose of organizing an event/meeting2. Describe ways of exhibiting professional and helpful behaviour whilst supporting a business event.All staff is well presented i.e. clean, well groomed. Greeting people as they come in, hand out all information packs name badges, smile make eye contact when spoken to be polite, speaking clearly so people can understand you. Have a friendly approach. Having a substantiative attitude gives a positive outcome.Section 3 Understand how to deal with problems encountered when supporting a business event1. What are the main types of problems that may occur when supporting a business event? You should include at least three different types of problems in your answer.Process problemOrganising an event its always important to ask about any special requirement people may have limited mobility/disability e.g. Wheelchair accesses and disabled toilets and emergency exits, and any visually impaired and hearing problems. or have dietary NeedEquipme nt problemsThe event requires catering then the failure of kitchen equipment may result in people not have the right refreshments or foodPeople problemsLate or move out people can have an effect on the whole outcome of the event,such as people turning up latterly means late start to the meetings staff in the wrong place at the wrong time2. Identify possible solutions for each of the problems you have listed in Question 1 above.Process problemFinding out any special requests before hand is important such as people with limited mobility need to be able to access all champaign such as entrance, toilets. People with eyesight problems should have a choice to sit near to the front if the meeting/event has visual equipment. Find out if anyone had dietary restrictions such as vegetarian, diabetes, any allergies.Equipment problemsCheck the Equipment is in fully working order before you start the meeting/event. People who are properly impudent and fed are more than likely to enjoy the eve nt/meeting and make more of a contribution.People problemsPeople arriving on time means everything can elapse smoothly and staff will be in the right place at the right time if the staffs have more than one area to cover. And the meeting/event can go ahead as planned at the planned timeIt is also to remain calm and apologise to the people attending the event/meeting to all the above and make sure it doesnt happen again

Internship Report on Customer Satisfaction on the Services of Al-Arafah Islami Bank Limited Essay

Part-1Introduction1.1 Background of the reportThe internship is a dynamic approach for practical knowledge gathered at this study. My effort was for practical job confound it off through internship for business communication skills as well as patoising firmaments. As a assimilator of BBA for the requirement of the internship program, I was assigned to The MBL for my practical orientation.This report is make as partial requirement of the 3 months internship program for the BBA students of Department of selling, Bangladesh University of Business and Technology. The internship work is done on a edge, namely Mer gagetile Bank expressage (MBL). The students were asked to prep ar reports on their assigned jobs after the completion of the Internship in the respective organizations. The topic of the report is Customer Satisfaction on the value of MBL.1.2 Significance of the stateThe economy of our coun punctuate has a lot left to be desired and there ar lots of scopes for massive improvement. In an economy like this, deponeing sector can play a vital role to improve the over both social-economic conditions. As our country is an under develop country, the chamfers play the role of an intermediary and can mobilize the excess fund of surplus sectors to provide necessary finance, to those sectors, which atomic minute 18 needed to promote the live development of the country.The deposes provide different typecasts of services to its snack counter parts, like general banking services or finance or investing which results transaction of currency. To do this they also need capital, assets and other factors which effects directly in the bank performance. This report will help to understand the guest delight on the services of MBL. As a result, we can have a light idea more or less guest satisfaction on the Services of MBL.1.3 Scope of the ReportMBL is always trying to improve their customer service in all(prenominal) sector, but in todays competitive b usiness world, banks need to give additional concentration to the clients requirements, in order to hang-up at the top.Therefore, besides dealing with the general attributes of Different Services, I have been trying to put more concentration on the customer benefits and other customer related facilities in this report while I have been doing my internship. 1.4 Objectives of the Report1.4.1 Broad ObjectiveThe broad objective of this report is to identify the customer satisfaction on the services of MBL. 1.4.2 Specific Objectives* To find come on the different services of MBL that is offered to its clients. * To identify the 7ps analysis of MBL.* To identify the weakness, problems, probability of MBL. * To identify the level of customer satisfaction.* To explore the opportunities and competitive advantages that has been ignored by MBL.1.5 Methodology1.5.1 Types of ResearchIt is both exploratory & descriptive research in nature. 1.5.2 Sources of informationI have poised data from the ii sources, one is primary source and a nonher(prenominal) is secondary source.1.5.2.1 Primary Sources* Conversation and questioning with the different clients by questionnaire survey. * Observing the total purlieu.* Employee of outside(prenominal) exchange, credit & others.1.5.2.2 Secondary SourcesSecondary DataWhich data is already published thats called Secondary data or Secondary data is data still by someone other than the substance ab designr. Secondary data are precise much grave for conduct an cost-effective study and to have faithful result.1.5.3 Data Collection Procedure1.5.3.1 Primary DataThe primary data collection process includes* Questioner survey1.5.3.2 Secondary Data* Brochures of MBL.* one-year report of MBL.* formalised website.* www.google.com1.5.4 Questionnaire DesignThis is a well structure type of questionnaire and used for conducting customer satisfaction survey and acquire primary data. hither average time was 20 minute for e really respondent. There are 20 questions on the questioner. Question type was close ended.1.5.5 Sampling Plan1.5.5.1 design PopulationAll clients of MBL Gulshan offshoot in Dhaka city.1.5.5.2 Sampling ElementIndividual clients of MBL .1.5.5.3 Sampling FrameNo well structured sample frame was found.1.5.5.4 Sampling ProcedureNon probability convenience sampling procedure is used.1.5.5.5 Sample SizeI have taken 50 customers as my sample.1.5.6 Data analysis and reportingQuantitative and soft data collected and analyzed according to acceptable standards of practice. Different tables and graphs were used to make the data meaningful.1.6 Limitations* Lack of customer co-operation. * Lack of adequate knowledge some any other financial introductions. * It was very difficult to collect all data, which is very requisite. * Due to time limitation many aspects could not be discussed in the present study because Banking is a vast subject. * Lack of experiences on Banking.* Every organization has their own secrecy that is not revealed to others.Despite the limitation, I have fire my best to prepare the report. If you find any mistake please consider it cordially.Part -2Overview of the guild2.1 Company Backgroundmercenary Bank Limited was co-ordinated in Bangladesh as a public limited participation under the Bank Company Act, 1991, on May 20, 1999. After obtaining license from Bangladesh Bank to have a bun in the oven on banking business, the bank commenced its operation on June 2, 1999 with an authorized capital of Tk 800 million divided into 8 million ordinary dowerys of Tk 100 each. On 31 declination 2001, its paid up capital was Tk 596.5 million mercenary Bank Limited went for public cut down of shares on October 21, 2003. There are 30 sponsors involved in creating mercenary Bank Limited. During this short span of time the MBL has been successful to make a position as a progressive and dynamic financial institution in the country.The MBL has been widely acclaimed by the bu siness community, from bantam entrepreneurs to large traders and industrial conglomerates, including the top rated corporate borrowers for forwarding-looking business outlook and innovative financing solutions. Thus in spite of appearance this very short period of time it has been able to create an image for itself and has earned significant repute in the countrys Banking Sector as a bank with vision. The Bank has made significant contribution to the growth of Readymade Garments sectors by handling huge numerate of export Letters of Credit. Recently it has 75 Branches with 1,668 efficient employees.2.2 VisionTo be the best Banking service provider in Bangladesh at a reasonable cost & giving more services & facilities to the small ,medium ,large sectors to improve the socio economic condition in Bangladesh.2.3 MissionTo meet the challenges of 21th century & to meet the expected future result, MBL offering many temptive services to the customer .they additiond the FDR rate from 1 2.5 to 13.33 to collect more deposit from customers & to increase the saving tendency of the clients.MBL recently introduced Super expediency Deposit Scheme (SBDS) & Education provision Deposit Scheme (EPDS) they are long term special saving final cause through which customer can get benefits up to 10 or 15 years.2.4 Objectives* To achieve positive Economic Value Added (EVA) each year. * To be merchandise leader in product innovation.* To be one of the top 3 Financial Institutions in Bangladesh in terms of cost efficiency. * To be one of the top five Financial Institutions in Bangladesh in terms of market share in all significant market segments we serve. * To achieve 20% return on share carriers impartiality or more, on average.2.5 Core Values* For the customerProviding with condole with services by being innovative in the development of new banking product and services * For the shareholderMaximizing wealth of the bank* For the employerRespecting worth and self-worth of in dividual employees devoting their energies for the progress of the bank * For the communityStrengthening the corporate values and taking environment and social risks and reward into narrative.2.6 Board of Directors* chairpersonMd. Abdul Jalil, M.P* debility ChairmanMorshed AlamMohd. Selim* DirectorM. S. AhsanAlhaj Akram Hossain (Hu mayun)Md. Anwarul HaqueDr. Toufi que Rahman ChowdhuryGolam Faruk AhmedEngr. Mohd. MonsuruzzamanBilkis BegumMd. Tabibul HuqA. S. M. Feroz AlamA. K. M. Shaheed RezaMd. Nasiruddin ChoudhuryMd. Shahabuddin AlamSyed Muhammed Abbdul Mannan, M.PAlhaj Mosharref HossainIsrat JahanM. A. Khan BelalDr. Matiur Rahman, M.P* Managing Director & CEOA.K.M. Shahidul Haque2.7 Operational network organ gramChairmanManaging DirectorDeputy Managing DirectorExecutive Vice chairpersonSenior Vice PresidentVice PresidentSr. Assistant Vice PresidentAssistant Vice PresidentFirst Assistant Vice PresidentSenior Executive OfficerExecutive OfficerSenior OfficerOfficerJunior Officer2 .8 Deposit Services* Monthly salve Scheme (MSS)Monthly Saving Scheme is one of the well-nigh popular deposit products in different communities that introduced to attract small savers for building up their tog of savings and thereby build up a healthy capital base for the economy. The monthly installments are in various sizes and one can embroil the schemes for a period of 03 years, 05 years, 08 years or 10 years.* Monthly Benefit Deposit SchemeUnder this scheme, depositor will get a certain centre of notes in each month proportion to his/her deposit during the entire kick upstairs. Benefit starts right from the first month of initiation an discover under this scheme and continues up to five years. On maturity, the wizard sum up is paid back. Objectives of this scheme are to help the retired persons for investing their retirement benefits, Create investment opportunities for Non-Resident Bangladeshi. The Minimum deposited amount is BDT 50,000 or its multiples and the tenur e is five (05) years.* Double Benefit Deposit Scheme (DBDS)The main attraction of DBDS is that, the deposited amount will be double in tenure of 5.6years. Minimum deposited amount should be BDT 10,000 or its multiples. In case of premature encashment interest will be paid on Saving A/C Rate. Loan may be granted up to upper limit 80% of the deposited amount, but minimum principle amount must be BDT 20,000.* Quarterly Benefit Deposit SchemeThe Quarterly Benefit Deposit Scheme will be maintained for a period of 3 (three) years and the minimum amount of deposit is BDT 50,000.00 (fifty thousand) or its multiples. Interest will be paid on quarterly basis. Benefits start right from the first quarter of opening the scheme. On maturity, principal amount will be paid back. Savings reputation is needed to maintain this scheme.* 1.5 Time Benefit Deposit SchemeUnder this scheme, deposited amount reticent for 4.25 years (or 51 months) and the minimum amount of deposit is BDT 50,000.00 (fifty th ousand) or its multiples. After 4.25 years maturity, 1.5 times of the deposited amount will be paid back to the account holder.* Advance Benefit Deposit SchemeUnder Advance Benefit Deposit Scheme, one can deposit a certain amount of money for two years. The depositor will receive the benefit on yearly basis. The benefit amount of first year will be received in farm at the time of deposit. On maturity, the depositor will get back the principal amount with the benefit amount of second year. That means Interest is paid in two Phases, first phase paid initially and second phase paid after maturity. Loan may be granted up to maximum 70% of deposit.2.9 Loan Services* Consumer Credit SchemeConsumers Credit Scheme is one of the popular areas of collateral-free finance of the Bank. People with limited income can help of credit facility to buy household goods including computer and other consumer durables.* Lease FinanceThis scheme has been designed to assist and encourage the genuine and c apable entrepreneurs and professionals for acquiring capital machineries, medical equipments, computers, vehicle and other items. Flexibility and easier term and conditions of this scheme have attracted the potential entrepreneurs to acquire equipments of production and services and repay gradually from net profit on the basis of Pay as you earn* SME Loan SchemeSmall and Medium Enterprise (SME) Loan Scheme has been introduced to provide financial supporter to new or experienced entrepreneurs to invest in small and medium scale industries with a comparatively low rate of interest as the same(p) is assisted by the Bangladesh Bank wither financing facilities.* Personal Loan SchemePersonal Loan Scheme has been introduced to extend credit facilities to cater the postulate of low and oculus-income group for any purpose. Government and semi government officials, employees of autonomous bodies, banks and other financial organizations, transnational Companies, reputed private organizatio ns and teachers of recognized public and private schools, colleges and Universities are eligible for this loan.* Car Loan SchemeCar Loan Scheme has been introduced to enable middle-income people to purchase Cars/SUVs/Jeeps. Government and semi-government officials, employees of autonomous bodies, banks and other financial organizations, multinational companies, reputed private organizations, teachers of recognized public and private universities and businessmen are eligible for this loan.* Home Loan SchemeTo meet the growing need of housing for middle and pull down-middle income people, MBL has introduced Home Loan Scheme.* Overseas Employment Loan SchemeOverseas Employment Loan Scheme is designed to facilitate the Bangladeshi youths seeking usage aboard but unable to meet the expenses to reach the work adjust from their own sources. The ultimate objectives of the scheme are to promote skilled / semi-skilled manpower to different countries across the world as well as to provide s upport to Government Policy considering priority of this sector. By availing loan under this scheme, the active youths of middle and lower middle class can get overseas employment.2.10 Marketing Mix(1)ProductMBL now offering various kind of deposit screams for the customers with retail Banking, corporate finance, asset, equity brokerage and security. (2)PricePrice means value that a customer has to pay to take any service.MBL takes a charge from the deposited account & charge interest on lone. (3)PlaceRecently MBL has 75 Branches all over Bangladesh & they are opening new branches for improving their customer services. (4) promotionMBL use TV, stain media to communicate with the customers.(5)PeopleMBL has 1668 efficient employee to provide their services & many sells representatives on the field. (6) ProcessProcess means, the procedure mechanisms and flow of the activity by which the service is delivered. They always try to provide services as early as possible. (7) Physical Evide ncePhysical environment means, the environment in which the service is delivered .MBL established their branches in all important places & they provide their services in a comfortable & friendly environment for their customer.2.11 SWOT analysis* Strengths* Strong customer relationship or customer loyalty.* More than 70 branches with 1668 efficient employee.* Excellent Service quality.* Strong Management team.* Reasonable interest rate.* Weaknesses* Delay in service delivery.* Long figure opening process.* Introducer require in opening new account.* Low promotional activity.* Opportunities* Technological advantage.* Mobile banking.* pass new deposit scheme.* SME banking.* Threats* Political changes.* Technological improvement.* increase number of banks.* High government rule & fixed interest rate by Bangladesh bank.2.12 Corporate ProfileName Mercantile Bank Limited open up May 20, 1999Head office 61, Dilkusha moneymaking(prenominal) beaDhaka-1000, BangladeshPABX 9559333, 9553892 Key People Md. Abdul Jalil, M.PIndustry Finance (Bank)Services retail banking, corporate finance, Finance, asset, equity brokerage and security. Branches 75Employees 1668Profit 3,004.17 million (2011)Website www.mblbd.comPart-3Theoretical AspectsMarketing Theory* MarketingThe process by which companies create value for the customer & build strong relationship with them in order to capture from customer in return. * Marketing ManagementMarketing Management is a business discipline which focuses on the particular application of selling techniques & the management of firms marketing resource & activity. * Marketing ResearchThe systematic design, collection, analysis, and reporting of data relevant to a specific marketing situation facing an organization. * Target MarketA set of buyers sharing common unavoidably or characteristics that the company decides to serve. * Market SegmentA group of consumers who respond in a similar way to a given set of marketing efforts. * Market Positioni ngA clear, distinctive and desirable place of a product relational to competing products in the mind of target consumers or Create a positive image on customers mind. * MarketMarket is a system, procedure for exchanging goods & service where two parties agree to sell or buy any product or service in a particular value or harm. * Market OfferingSome combination of products, services, information, or experiences offered to a market to satisfy a need or want.* Product ConceptThe idea that consumers will favor products that offers the most quality, performance, and features. * Production ConceptThe idea that consumers will favor products if that are available and highly affordable. * Selling ConceptThe idea that consumers will not buy comme il faut of the firms products unless it undertakes a large scale selling and promotion effort. * Marketing ConceptThe marketing concept that achieving organizational goals depends on knowing the needs and wants of target markets and delivering the desired satisfaction better than competitors do. * Societal Marketing ConceptMaybe a company ought to make good marketing decisions by considering consumers want, the companys requirements, consumers long-run interests and societys long-run interests. * ServiceAny activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything. * Customer SatisfactionDependent on the products perceived performance relative to buyersexpectations or the extent to which a products perceived performance matches a buyers expectations.* 7ps in Detail public figure 1 * ProductsThe product is the most important aspect of the marketing mix. Products have both tangible and intangible benefits. Tangible benefits include benefits, which can be measured such as the top speed of a car. Intangible benefits are benefits that cannot be measured such as the enjoyment the customer will get from the product. It is important that the product is ch anged as necessary to bring it up to date and pr tear downt it from being overtaken by competitors. The term product refers to tangible, physical products as well as services. Here are some examples of the product decisions to be made * Variety* Quality* Design* Features* Brand name* Packaging* Services* Sizes* Warranties* Returns* PriceIt is very important that the correct price is charged for a product. If the price is too high consumers will avoid the product as they will believe it to be too expensive yet if the product is priced too low they may believe that there is something wrong with the product for it to be so cheap. Also if the company charges too low a price, it may not cover its costs. There are many different pricing strategies that companies can use to decide on a price for their product including market and psychological pricing methods. Some examples of pricing decisions to be made include* Pricing strategy (Skim, penetration, etc.)* Suggested retail price* Volume d iscounts and wholesale pricing* Cash and early payment discounts/ bonus* Seasonal pricing* Bundling* Price flexibility* Price discrimination.* PlaceThe place is where you can expect to find your customer and consequently, where the sale is realized. Knowing this place, you have to look for a distribution channel in order to reach your customer. * statistical distribution channels* Market coverage (inclusive, selective, or exclusive distribution) * Specific channel members* Inventory management* Intermediaries* Distribution centers* Order bear upon* Transactions* Reverse logistics* PromotionIn the context of the marketing mix, promotion represents the various aspects of marketing communication, that is, the communication of information about the product with the goal of generating a positive customer response. Marketing communication decisions include * Promotional strategy (push, pull, etc.)* Advertising* Personal selling & sales force* Sales promotions* Public relations & publicit y* Marketing communication theory budgetHowever, the strategies for the four Ps require some modifications when applied to services. For example, traditionally promotion is thought of as involving decisions related to sales, advertising, sales promotions and publicity. In services these factors are also important, but because services are produced and consumed simultaneously, service delivery people are involved in real-time promotion of the service even if their jobs are typically defined in terms of the operational function they perform. * PeopleAll human action that plays a part in character reference and information services delivery namely the librating personnel. * ProcessProcess means, the procedure mechanisms and flow of the activity by which the service is delivered. * Physical EvidencePhysical environment means, the environment in which the service is delivered & firm & customer interact, & any tangible components that facilitate performance or communication of the servi ce.* SWOT analysisFIG2* Strengths* What advantages does your organization have?* What do you do better than anyone else?* What unique or lowest-cost resources can you draw upon that others cant? * What do people in your market see as your strengths?* What factors mean that you get the sale?* What is your organizations Unique Selling Proposition?* Weaknesses* What could you improve?* What should you avoid?* What are people in your market likely to see as weaknesses? * Whatfactors lose you sales?* Opportunities* What good opportunities can you spot?* What interesting trends are you aware of?* Changes in technology and markets on both a broad and narrow scale. * Changes in government policy related to your field.* Changes in social patterns, population profiles, lifestyle changes. * Local events.* Threats* What obstacles do you show?* What are your competitors doing?* be quality standards or specifications for your job, products or services changing? * Is changing technology threaten ing your position?* Do you have bad debt or cash-flow problems?* Could any of your weaknesses seriously threaten your business?Gaps Model of Service QualityFIG 31. Customer quip Difference between customer expectations & perceptions. 2. supplier gap 1 Not knowing what the customer wants or expect. 3. Provider gap 2 Not selecting the right service design and standards. 4. Provider gap 3 Not delivering to service designs & standard. 5. Provider gap 4 Not matching performance with promises.Part-4Analysis and FindingsQuestionnaire Survey AnalysisIn every survey, it is essential to analyze the survey results and follow thefindings as a guideline of development of the project. The survey reports are shown below with graphical representation in percentage basis. (1) What type of account you maintain with this bank?FIG 4From the graph, it is seen that 23 of the respondents are MSS holder, 10 of the respondents have FDR, 13 of the respondents have current account and 4 have the other accou nt. Here most of the respondents have Monthly saving scheme (MSS) Here bank should give importance on other accounts.(2) Why you involve mercantile bank? Or reason of choosing this Bank?FIG 5From the graph, it is seen that the 11 respondents choose this bank for the number of branches of the bank, 15 for location of the bank, 3 for reputation of the bank, 16 for service of the bank, 5 for personal relationship. Here most of the respondents choose this bank because of the service and location of the bank.(3) What are the services of this bank you usually use?FIG 6From the graph, we found that the 20 respondents use MSS of this bank, 3 uses LC of the bank, 9 uses current account of the bank, 7 uses FDR of the bank, 7 uses Card & 4 uses locker service of the bank. Here most of the respondents use MSS and current account services of the bank.(4) Are you cheerful with the service charges of the bank?FIG 7From the graph, we can see that the 25 respondents said moderate, 14 respondents s aid service charges are high, and 11 respondents said the service charges are low from some other banks.(5) Are you fit with the account opening procedure?FIG 8 From the graph, we can see that the 23 respondents are pleasant with the account opening procedure, 12 are very genial and 15 are dis agreeable. Here most of the customers are fulfil with the account opening procedure.(6) Are you a debit loosen holder of this Bank?FIG 9 From the graph, it is seen that the 14 respondents are card holder and 36 respondents are not. Here the respondents who have account in the bank they can apply for the card.(7) Do you think of the numbers of atmosphere booths are sufficient?FIG 10From the graph, it is seen that the 76% respondents think that the numbers of ATM booths are not enough and available, 24% respondents think that the numbers of ATM booths are sufficient. So, most of the respondents are not snug with the number of ATM booths.(8) Do you think MBL takes longer time to solvent a card?FIG 11From the graph, we can see that 20 respondents think they dont take longer time to issue a card, 20 respondents think they take a longer time & 10 respondents think they take a very long time.(9) Are you satisfied about ATM services?FIG 12From the graph, it is seen that the 17 of the respondents are satisfied withthe ATM services, 20 respondents are dissatisfied, and 13 respondents are in moderate position. Here most of the respondents are dissatisfied with the ATM services.(10) Are you satisfied with the branch location?FIG 13From the graph, we can see that 18 respondents are satisfied, 14 respondents are dissatisfied, and 18 respondents are in moderate position.(11) Where do you first know about this bank?FIG 14From the graph, 0 respondents know from TV, 20% respondents know from news paper, 36% respondents know from bill board & representatives, 44% respondents know from friends & family.(12) Are you satisfied with the different interest rates that are offered by MB L?FIG 15From the graph, we can see that 36% respondents are satisfied with the interest rates, 50% respondents are in moderate position & 14% respondents are dissatisfied with the interest rates.(13) Are you satisfied with the different promotional campaign of MBL?FIG 16From the graph, we can see 0 respondents are highly satisfied ,3 are satisfied, 26 are in neutral position,12 are dissatisfied ,9 are highly dissatisfy about the promotional activities of MBL.(14) Do you think the employees are highly efficient?FIG 17From the graph, we can see that 5 respondents are highly satisfied on the work of employees of MBL.15 respondents are satisfied & 26 respondents are in neutral position & 4 respondents are dissatisfy. As a result more or less all respondents are satisfied for the employees.(15) Do you think the process of taking loan is very easy?FIG 18From the graph ,we found that 0% respondents are highly satisfied with the lone processing ,28% respondents are satisfy with it, 24% resp ondents are in neutral position ,48% are dissatisfy on the lone taking process.Part-5 major FindingsMajor FindingsMercantile Bank Ltd actively participate in the growth and expansion of the national economy by providing various kind of services. While analyzing the policies and procedures & analyzing the customer satisfaction of the Bank the following areas were mostly viewable.* Most of the respondents have MSS account.* Most of the respondents choose this bank because of the branch location & services of the bank. * Most of the respondents come to this bank for the MSS, FDR & savings accounts. * Most of the respondents are satisfied with the MBL charges. * Most of the respondents are satisfied with the account opening procedure of the bank ,but respondents had to face some difficulties to open current account because it require introducer who already have current account on MBL. * Most of the respondents dont use card of this bank.* Most of the respondents are not satisfied with the number of ATM booths. * Most of the respondents are not satisfied with the system of issuing a card. * Most of the respondents are not satisfy with the ATM services. * Most of the respondents are satisfied with the branch location. * Most of the respondents know about the bank from friends & family. * Most of the respondents are satisfied with the MBL interest rate.* Most of the respondents are not satisfied with the promotional actives of the bank. * Most the respondents are satisfied with the MBL employees attitude and behavior because they can expertly solve the banking problem. * Most of the respondents think the loan processing system is not easy & high interest rate on personal loan.Part-6RecommendationRecommendationMBL has an efficient and excellent management team and performing with a great expertise and care. The limitations can be overcome by some measures to make the performance outstanding. I have some suggestions for The MBL according to my observations out of my s urvey on 50 customers. Those are given below * The bank should offer more facilities on other account to attract more customers. * The bank should build a strong image on market through covering new area. * The bank should provide more attractive features & plan to attract more customers.* Customers are satisfied with MBL charges, so the bank should attract large number of customer through using this low cost strategy. * The customers are satisfied with the account opening procedure of the bank. But the bank should introduce an easier process to open current account. * The bank should provide more facilities in the ATM cards. * They should increase the number of ATM booth because the Customers are not satisfied with the number of it. * The bank should give more importance on the system of issuing a card as early as possible. * The bank should give more concentration on the ATM services because the customers are not satisfied with it. * The bank should find new important area to make new branches & search opportunity for the bank. * The bank should increase their advertisements.* The banks customer are capable with the interest rate, through this advantage the bank should attract more customers. * The bank should increase the promotional actives on TV, print media & radio.* The bank has many efficient employees an efficient employee can attract the customers, so the bank should give more importance on that. * The bank should introduce an easier process for giving lone.Part-7ConclusionConclusionMercantile Bank Limited is a strong and effective player in the financial system. It is a solid, forward-looking, modern local bank with a record of sound performance. It is a new generation bank. It is committed to provide high quality financial services /products to contribute to the growth of GDP of the industrialization, boosting up export, creating employment opportunity for the educated youth, rising standard of living of limited income group and overall sustainabl e socio-economic development of the country. The bank has the vision to be the best Private Commercial Bank in Bangladesh in terms of efficiency, capital adequacy, asset quality, sound management etc. it is now one of the top most profitable commercialized bank.As concluding remark the bank is able to attain a leading role with the 13 years success story but to pillow in Strong position among new generation banks, the bank must face new challenges. The bank must make a positive attempt to be more outward looking in their goals and aware of what is happening. They must also emphasize on the domestic scenario more closely and analyze any certain trends and strategies of their competitors. The bank must accept any failures and think of them as an objective to pursue future goals instead of blaming such failures on other factors and in this way the Bank will be able to restrict on playing its important roles in our economy.Part-8BibliographyBibliography* Annual Report (2009) of Merca ntile Bank Limited.* Annual Report (2011) of Mercantile Bank Limited.* Circular of Mercantile Bank Limited.* Interview with the Credit section of employees Mercantile Bank Limited, Gulshan, Branch. * Interview with SME and retail banking section of Mercantile Bank Limited, Gulshan Branch.Books reference* Principles of Marketing- 12th Edition- Philip Kotler.* Marketing Management- 13th Edition- Philip Kotler.* Service Marketing- 4th Edition- Zeithamal & Bitner .Internet reference* www.google.com* www.wikpedia.com* www.yahoo.com* www.answer.com* www.mblbd.comPart-9AnnexureRaw Table1. What type of account you maintain with the bank?* MSS 23* FDR 10* trustworthy 13* Others 42. Why you choose mercantile bank?* Branch number of the bank 11* Location of the bank 15* Reputation of the bank 3* Service of the bank 16* Personal relationship 53. What are the services of this bank you usually use?* MSS 20 * LC 3* Current Account 9* FDR 7* Card 7* Locker 44. Are you satisfied with the service ch arges of the bank?* precise high 0* High 14* Moderate 25* Low 11* Very low 005. Are you satisfied with the account opening procedure?* Good 23* Very good 12* Poor 15* Very poor 006. Are you a debit card holder of this Bank?* Yes 14* No 3607. Do you think the numbers of ATM booths are sufficient?* Agree 12* disagree 3808. Do you think MBL takes longer time to issue a card?* Disagree 20* potently Disagree 0* Agree 20* Strongly agree 10* 9. Are you satisfied about ATM services?* Satisfy 7* displease 20* Moderate 1310. Are you satisfied with the branch location?* Yes 18 * No 14 * Moderate 1811. Where do you first know about this bank?* TV 0 * word of honor document 10* Bill-board & sells representatives 18* Friends & Family 22(Likert scale) No. Question Highly Satisfy Satisfy Neutral Disagree Highly Disagree 12. Are you satisfied with the Services offered by the MBL? 0 20 21 9 0 13. Are you satisfied with the different charges& interest rates that are offered by MBL? 0 18 25 7 0 14 . Do you think the numbers of branches are satisfactory compare to other Banks? 0 20 23 7 0 15. Are you satisfied with the different promotional campaign of MBL? 0 3 26 12 9 16. Do you think the employees are highly efficient? 5 15 26 4 0 17. Do you think the process of taking loan is very easy? 0 14 12 24 0 18. Are you satisfied with the total working process of the MBL? 0 11 30 9 0 19. Do you think MBL provides a very good after sales services in ATM sector? 0 9 20 13 8 20. Do you think MBL take longer time to open LC? 0 20 16 14 0QuestionnaireDear respondent,-Im a student of BBA program studying in Bangladesh University of Business & Technology (BUBT). I was assigned to prepare a report on customer satisfaction of the Services of Mercantile Bank LTD which is a partial fulfillment of my internship program. As a result, some information would be needed from you. It is assured that all the information will keep confidential and solely use in this report only.NameSex a) Male b) Femal eOccupationExpress your opinion by giving () marks. You may choose more than one option where necessary.01. What type of account you maintain with the bank?A) MSS C) FDR B) Current D) Others02. Why you choose mercantile bank?A) Branch number of the bank C) Location of the bankB) Reputation of the bank D) Service of the bankE) Personal relationship03. What are the services of this bank you usually use?A) MSS B) LCC) Current Account D) FDRE) Card F) Locker04. Are you satisfied with the service charges of the bank?A) Very high C) GoodB) High D) PoorE) Very poor05. Are you satisfied with the account opening procedure?A) Good B) Very good C) Poor D) Very poor06. Are you a debit card holder of this Bank?A) Yes B) No07. Do you think the numbers of ATM booths are sufficient?A) Agree B) Disagree 08. Do you think MBL takes longer time to issue a card?A) Disagree C) Strongly DisagreeB) Agree D) strongly agree09. Are you satisfied about ATM services?A) Satisfy c) DissatisfyB) Moderate10. Are yo u satisfied with the branch location?A) Yes B) No C) Moderate11. Where do you first know about this bank?A) TV B) News Papers C) Bill-board & sells representatives D) Friends & FamilyPlease put tick () on appropriate place.Statement Highly Satisfy Satisfy Neutral Disagree Highly Disagree 12. Are you satisfied with the Services offered by the MBL? 13. Are you satisfied with the different charges & interest rates that are offered by MBL? 14. Do you think the numbers of branches are satisfactory? 15. Are you satisfied with the different promotional campaign of MBL? 16. Do you think the employees are highly efficient? 17. Do you think the process of taking loan is very easy? 18. Are you satisfied with the total working process of the MBL? 19. Do you think MBL provides a very good after sales services in ATM sector? 20. Do you think MBL take longer time to open LC? THANK YOU FOR YOUR KIND COORDINATION.SurveyorSignatureDateContact No

“February” by Margaret Atwood Essay

Poet describes the activities of February and further narrates the tussle between his cat and a tomcat. Paraphrase Winter is a eon to eat pork and watch hockey. The black cat with yellow eyes leaps over on my bed each morning and reaches to my head. In this way, he notifies me whether I am alive or dead. While taking his breath that smells like burped-up meat and decaying stuffy sofas and buzzing like washboard, he inhabits on my chest.In the meanwhile, some other tomcat who is not so sturdy is seen squirting at the entrance and declaring war. It is all a matter of gender or land that will in conclusion ruin us sooner or later. Masters of these tomcats should cut the male sex organs of these cats. If we human beings are too wise, we should do the same or like sharks, should eat our children but its affection that kills human. Tomcat repeatedly sh stunneds and famine shrinks lying on the bed and attacking quilt.Temperature decreases to minus 30 and smoke vents out of chimney to pr ovide warmth. February is a month of dejection (with a skewered heart in the centre. ) I deem of terrible thoughts, desire for potato chips with speckled vinegar. Cat, these thoughts are enough for your purring and for your tiny bumhole. Get out of my face. You are essentially life phenomenon, so you live on a little hope. Throw away death. set boost. Craft spring out of it (February)

Exploring South Africa Culture Essay

There be many countries that display various types and forms of communication, especially in some countries of Africa. One of the most toured and rainbow diverse unsophisticated in Africa is app arently to the south Africa. Even though most of the country is predominantly black, it is also known to be nonpareil of the most multicultural countries in the world. In fact, there are many different ethnic groups that make up the countries population in urban areas. Also, it explain black people of southwesterly Africa colonialism and immigration agree brought in white Europeans, Indians, Indo-Malays, Chinese and many more(prenominal).The best the thing to do is describe some of south-central African culture, customs, manners, etiquette, values in order to understand the people better. You may be going to confederation Africa on business, for a visit or even hosting South African colleagues or clients in your own country. Remember, this is only a very basic prologue and is not mea nt to stereotype all South Africans you may meet South Africa can be described as a social community that has a various types of communicational style, depending on the ethnic group or maybe the area At the same time they value human politeness over materialism. raft living in the city live their life in the fast lane, which affects their outlook. People from the city Johannesburg can quite often be regarded as having materialistic values, and being more concerned in what you own rather than who you are in general. They prefer to see themselves as urbane and their country cousins as less sophisticated. However, in rural areas family ties, long-term friendships and social standing are all primary(prenominal) to South Africans.The many rural black communities and villages are still rooted in the traditions of their heritage, whereas the increasingly urban black community combines their roots with the urban surround and international influences that surround them. In order to be acce pted by the majority of South African culture, you must first understand their customs. South Africans are openly expressive when it comes to their customs. In fact, some of the countries customs are related to the unify States in a way.For instance, the United States and South African share same greetings, the English language and attires. When trying to get to know someone, South Africans, regardless of ethnicity, prefer meeting and greeting someone face to face instead of indifferent communication care email, letter, or telephone. Greetings are unhurried and can include time for social conversations and the exchanging of them too. Currently, there are several greeting styles in South Africa, depending upon the ethnic heritage of the person you are visiting.When dealing with foreigners, most South Africans shake good deals while maintaining eye contact and smiling (Kwintessential 2004). Some women of South Africa move intot homogeneous to shake hands, usually they bequeath merely nod their head, so it is best to wait for a woman to extend her hand first. Men can also kiss a woman they know well on the cheek in place of a handshake something like France. Gender can also play a role in communication in some split of South Africa. Traditionally, South African women collect held second-class status to men.African social structures are centered on men, leaving women powerless (Martinez,1). Basically this called Patriarchal. This is mainly the belief of social communities end-to-end the entire racial and ethnic population of South Africa. Women roles is to cook and be the caregivers instead the household providers. Sometimes there are women in South Africa who gather in to follow their husband around or cannot go anywhere without them. Some continue to follow their traditional values mostly are tribes and those living in villages.Sadly, Patriarchal societies remain prevalent today in South Africa. Another form of the South African culture would be cele brations. Theres one event that is renowned in the South Africa called the Rainbow Cuisine (Hill, 1). The Rainbow Cuisine is meaningful and traditional to the country. It brings all ethnicity and culture together by using music, dance, cultural provender and turning it into a big festival something like Mardi Gras and the Super Bowl put together but bigger. In general, South Africans give gifts for birthdays and Christmas like Americans.However, South Africans only celebrate two main birthdays 21 and 40 while Americans celebrate 16, 18, 21, and 50. Most South Africans birthdays are often celebrated with a large party in which a lavish gift is given (Kwintessential 2004). It is common for several friends to contribute to this gift to help defray the cost. If you are invited to a South Africans home, bring flowers, good quality chocolates, or a bottle of good South African wine to the hostess (Kwintessential 2004). Wrapping a gift nicely shows extra effort. Gifts are opened when re ceived.Just like the United States when you are invited to a South Africans household. A person must always arrive on time if invited to dinner. Its considered very rude to show up late or dont even show up to an invited dinner. Contact the hostess ahead of time to see if she would like you to bring a dish. Every guest have to be in casual wear or at least look presentable for other guest who are also invited and for the host as well. There are some ways to be appreciative of your hosts invite and thats to offer to help the hostess with the preparation or clearing up later a meal is served.Most South Africans feel well respected when someone show kindness towards them and their family, especially over their food. Gentlemen can also get away with wearing jeans or shorts at a dinner, but they have to be pressed and not wrinkly. So before arriving to the dinner it is always a good idea to check with the hosts in advance. In the urban areas of South Africa, the casual is dressier than in other parts of the country so a person shouldnt wear jeans or shorts unless you have spoken to the hosts.Now, there is some comparison with South Africa and the United States on some issues. One would be is how South Africa and the United States are conducting business ties with each other. Apparently, South Africans want to maintain agreeable working communications protocol relationships, so they shun confrontations. It is said that being imperative can help to develop mutual trust before negotiating with someone in business. Another direct in companys or business negotiating it to never interrupt a South African while they are speaking.Interrupting can cause a huge fail between the buyer and seller, more over it can mess up business. South Africans strive for consensus and win-win situations. South Africans do not like bargaining over price, they believe in final decision- making. Decision-making may be concentrated at the top of the company and decisions are often made after consultation with subordinates, so the process can be slow and protracted (U. S. Library of Congress). However, in South Africa women today still have yet to reach advanced professional positions.If you send a woman, she must expect to encounter some condescending behavior and to be tested in ways that a male colleague would not. Women might have equal rights as men, however they are still treated unequally in higher business positions thats ran mostly by men, like in the United States. South Africa and the United States are practicing friendlier connections in many areas. More than 500 United States companies have more than US$5 billion in direct investments in South Africa in the mid-1990s, and trade between the two countries is increasing steadily (U. S. Library of Congress). despite the alleged disagreements in government between the two countries, they both learned to communicate and cooperate with each other by coming to verbal agreements on how business should be ran. South Africa can be an overall great experience for any tourist. Their culture can be easily understood by any ethnicity around the world. Hopefully South Africans will continue to expand traditions, culture, values, customs, and etiquettes in their country, despite diversity. The Rainbow nation will continue to shine their colors and will always be equally match to other countries, even the United States.

Summary of the Article “All Fired Up-Tapping The Rockies” by Mitchell

The bind All fired up-Tapping the Rockies by John G. Mitchell appeared in July 2005 issue of National Geographic. It is an inte liveing commentary on energy development initiatives that are being planned for Rocky mountain region in Wyoming. The condition identifies five important locations in Rocky Mountains that have been selected by the government for energy exploration. The Bureau of estate of the realm Management controls these regions and base lease them out for energy development when the right time comes. Already, Pinedale mesa has seen assertive shove along and energy development activities which have dented the beautiful landscape to a large extent.The scene of action is laced with pipelines and there are already 500 wells that BLM plans to use for inhering turgidness line of descent purposes. The number of wells is likely to rise to more than 3,000 soon. It must be made clear that if whole these regions are fully used, it can cause serious harm to the environme nt and for this reason, there is a cookery in Bush administrations 2001 National energy policy report that indicates that 40 percent of natural grease-gun resources found in Rocky Mountains will not be used because of environmental concerns.But opponents assemble the figures at 12 percent. It is interesting that while BLM is proposing more pugnacious exploration, it has not yet fully exploited the existing leased natural gas resources. Out of close to 46,000 leases nationwide, only half were producing anything while the rest were lying idle. Why lease more land when the existing leases are not being utilise properly. Throughout this region, two types of natural gas are being targeted tight sands gas and b wishen bed methane (CBM).The Powder River Basin is rich with CBM resources but extracting the gas is more costly than sands gas even though drilling costs much less. The extraction problem is also aggravated because of the weewee that comes out during exploration. This water has to be safely disposed off but it is highly saline and can thus cause damage to land and crops. While the officials might come up with many benefits that they disembodied spirit would accrue to landowners with this kind of exploitation, the residents of the region do not agree with them. People believe that due to lack of water, the area has become unlivable.Montanas Rocky Mountain Front is another area rich in natural resources but it is less vulnerable than other parts because owners have rights to mineral under their land. However if aggressive energy developments efforts are started in this region, even these owners will be forced to allow vehicular addition to neighboring wells along with pipelines and drill pads. People are furious with BLMs inability and lack of loyalty to provide safer environment. Some ranchers in San Juan Basin complain that their region has become unfit for cattle because of the wells. knock down erosion and pollution have made the environment host ile to cattle. The article speaks against governments energy policies and explains the environmental alter that would result due to unmitigated use of land for energy exploration. People have complained of governments failure to submit into consideration environmental safeguards which has made living harder. Water resources are being brutally exploited for gas exploration when it is desperately required by the residents to meet their daily consumption needs.

Edward Zwick’s Glory Essay

Edward Zwicks nimbus cloud was powerful ikon history that popularized a story of the Civil War which was largely unknown. Primarily, this necessitate gave consultation to the story of African-American 54th Massachusetts Volunteer fundament from Robert Gould Shaws perspective who was a son of capital of Massachusetts abolitionist. This Hollywood movie depicts the go badicipation of African American soldiers during the American Civil War which gives us roughly perspective about our history.Synopsis The film was both about the historical views of the Civil war took limit in America (IMDb 1990 -2001). Glory has been entit take to this film because it was a celebration of the African soldiers who courageously stood all(prenominal) challenge although it was not recognized by history due to racism. The heroes who belonged to the 54th Regiment of the Massachusetts Volunteer Infantry were all African-American soldiers. The regiments were headed by the son of an abolitionist named Col . Robert Gould Shaw who took the responsibility of preparing these soldiers for battle.Their race had been a hindrance and this was the fountain why these soldiers were denied of e real privilege and were given the hardest task although they fought in behalf of their white counterparts. When the day finally arrived to glide path Ft. Wagner on July 18, 1863, the Confederates secretly and safely slipped away. Shaw led the 54th to fight for honor in a mission which was led to certain death while carrying the regiments into battle and fight for the honor of the country.This film was a depiction of Union racism hardly despite the fact that white flock were reluctant to issue proper equipment, remunerative these swart soldiers lesser than whites they tranquillise resist their demeaning position in the Union army. The film was all about the former unappeasable slaves who bravely fought in order to win the liberty for their enslaved brothers. The film in any case showed different scenes about the infantry regiments who witnessed the federal service of Union Army during the Civil war. The film was historically precise in some aspects but some were quite contrasting.Other historical aspects has been bent approximately such as the older depiction of Frederick Douglass in contrast with the historically accurate rendering of uniforms, arms and the battles opposing lines, the siege of a fortress The role give to Shaw was also accurate his acceptance to lead the 54th which was held in the field an not at the ball Free-born cruddys from the North had been drilled in local militaries before they got enlisted Whipping was really used in Union army as a form of discipline the 54th was the first black regiment Col.James Montgomery was depicted as liquidator of racist which distorted the fact that he was supporting John Brown as an abolitionist. Finally, the assault on Fort Wagner was set with the sea on their left though they should be travelling north where the s ea must be on their right. As part of our history, the portrayals of the role revealed that people were basically good enough but also has an evil instinct and this plays an important event towards the modern world which gave us a deeper intelligence of why racism started.The film was made in 1980s and was released in December 1989 in the U.S. The film was real timely since President Abraham Lincoln has been assassinated in 1985 which gave a great influence in the movie since he was the President during the Civil wars (Swanson 42). President Lincoln finally helped the black men to untouchable the final victory after the fort has been aban tangle withed. With this event from the scene, it shows that in our history, the government implemented rules regarding the separation of black people from the white together with all the policies that are given to them whenever they protest or did not espouse the rules.The film characters were mostly black people which can be critiqued as one sided view of the film to somehow suit their liberal agenda. Glory brought up some issues during those times such as thralldom and sacrifice in order to be considered as men (Clamen, 2009). However, on the other hand, it only center on one side which created negative rumors about Confederates as faceless enemies. The audience who leave alone inspect it could create different interpretation about what had happened in the previous(prenominal) which could possibly result to a cutting discussion for debates.Somehow it could be diverted to issue in our present world thats why, the theater director should be careful about it. The movie wants to tell the viewers that racism became a part of our past but because the black people fight for what they believe is right and showed that they can also be a great hero, they begin been given the chance to prove that color should not be an issue when we have words about serving the nation. Opinion I have learned so much from life when I wat ched the movie. I have seen how hard it is to live at that time exceptionally when you belong to the black race.It is very obvious how the black people were treated as slaves at that time. The movie also shows the hardship that the black people experience. They dont have a very good place to live in, they dont have luxuries, they were not given importance on the society and they dont have much privilege during those times. Since this movie was based from our history, I can say that everything thats happening in modern times was really affected by it, and the result could be good or bad.Good, in a sense that white people and black people were now united, bad to some people who still discriminate black people because of the history. It is also obvious in the film that the black soldiers were into special colored units which shows a form of segregation, another practice of racist in our nations history. I think that the movie brought up the best in conveying the historical lesson to t he audience.Each scene seems very realistic though not all, each line in the script was very essential and the characters did a very good job which made it possible in making this film a good one. Conclusion In general as a conclusion, racism has been part of the history which practically and emotionally, gave the black people the will and the courage to fight for their rights to be recognized as people and as part of the American society that in the end, their contribution has led to the victory of the whole and they have been recognized.However, Hollywood is still going to give us a movie that will show us our past, but it demand a critical research, and deep examination of what had really happened in the past so that the movie will not appear biased to anyone else who will see it and those who are still connected with it. Overall, Hollywood is a big help to us in shaping our knowledge about what happened in our history as the film makers are making it as accurate as possible.

Presence of Symbolism Imagery in Who’s Afraid of Virginia Woolf Essay

The charge of Baby Symbolism in Whos Afraid of Virginia Woolf? Whos Afraid of Virginia Woolf? by Edward Albee is packed with kid imagery. Albee seems to add an image of a baby to almost every page of the play. The reason for this type of imagery is to symbolize babies, which has great importance through knocked out(p) the course of the play because it connects with the characters and questions in the novel.The direct repetition of the raillery baby becomes very apparent at the beginning of the play and stays consistent throughout. George and Martha call separately other baby numerous times. Let me tell you a secret, baby (p.29) is just one of the more instances where George calls Martha baby and vice versa. Martha tends to use baby talk when speaking with George, especially when shes begging him for a drink. In addition, Martha and George also care to refer to Nick and passion as barbarianren.They treat them with an attitude as if they were little kids in their house. An e xample of this is when George greets Nick and Honey with you must be our little guests (p.20) while Martha at once says cmon in, kids (p.20) to the couple. George continues to use baby imagery towards the guests, especially when hes describing Honey on the flush toilet floor. Peacefulso peaceful. Sound asleepand shes actuallysucking her thumb.rolled up like a fetus, suckling away (p.184) demonstrates how George uses a baby-like diction when describing Honey. Honey is even described as slim-hipped (p.44) a few times in the play, suggesting that she cant bear children, giving the reader an imagery of gestation period.Babies are one of the most dominant symbols in the play. Both couples have had pretend children in their lives. Honey had a hysterical pregnancy, giving Nick the sense of being forced into marrying her. However, Honeys pregnancy was just made up in her mind, and the reason for that is because she truly wants a child of her own. This becomes apparent when she cries I w ant a child, I want a baby (p.236). George and Marthas child is made up as wellhead, because theyre incapable(p) of having children but most importantly, to fill the void in their lives. Theyre masking piece up their marriage with the illusion of this child of theirs because they cant handle to face the solitude that overcomes their short lives. Then George decides to kill their son, and Martha is completely devastated. The last few lines of the play reveal that Martha is truly afraid of musical accompaniment without illusion, which was her son.The symbolism of babies parallels a few themes in the play. The Visions of America theme is present since the reason why both(prenominal) couples want a baby is so that the child can bring meaning to their lives as well as finalize the missing piece of the puzzle to the American Dream. The baby imagery also connects with the theme of Marriage by suggesting that a baby will create a successful marriage for both the couples. Nick married Honey because of her hysterical pregnancy, and now its almost as if theyre stuck with apiece other with no passion present. George and Martha have been married for a long time now, and their marriage started out with retire but now they seem bitter and unhappy, and the reason for that could be because they have no child present in their lives. Nevertheless, the symbol of babies connects greatly with the theme of Illusion vs. Reality. The son was just an illusion for George and Martha because they were incapable of having a child and facing the reality of their lonely lives.Babies symbolize a various amount of things in Whos Afraid of Virginia Woolf?, such as truth, illusion, happiness and even the American Dream. The lives of both couples have changed drastically over the illusion of babies, even when they dont have any yet. Honeys hysterical pregnancy landed her in a marriage with Nick that didnt start out with love and passion. George and Martha have been masking the truth of th eir lives with their son for a long period of time. This has caused damage to their lives, and now theyre going to have to make some changes in order to face the hard desolate lives that theyve been arduous so hard to escape from. The message that Edward Albee is trying greatly to convey is that human beings must nab to live life without illusion obstructing the view, that way human beings can live their lives with full honesty.

Ophelia Parker’s Moment with Chanel

They wore slow fur coats shiny, ivory colored pearls upon their necks slinky satin dresses and carefully crafted leather steep heeled shoes. These ere the rich and famous women of the Big Apple, the Broadway actresses, the wives of millionaires, or as I called them, the Fur Coat Ladies. They all exuded glamour, which l, Aphelia Parker, wanted more than some(prenominal)thing. But instead of that, I got living in a middle class surroundings and going to a regular towering school.But I was lucky enough to marry my blue school sweetheart, James Richard Parker. We were madly in love, so it was pretty easy to convince him to save up enough m 1y for a holiday in Paris, France. Honeymooning in Paris is exciting by itself, nevertheless I had no idea what amazing prospect it had in store for me. On February 5, 1954, at around gild in the cockcrow, I went on a paseoing by myself through town. Except this was not the town I usually walked through, for it was Paris, France.I was aw are of the pointt that coco palm Channel, besides known as my subroutine perplex, was holding her well anticipated comeback build in Paris that day. I wanted to puff a ticket, but they were sold out. As I walked past the venue of the show, there were already troopsy well-dressed people, most(prenominal) of them with cameras and notepads, hoping to sneak a peek at the new collection. And that was when I Molly FOX 02927528 saw her the most glamorous muliebrity in the world, the wo homophile to whom I looked up the most, Coco Channel, was within walking outstrip of me.I was staring intensely at her spic render a small, discolour wool hat, a glossy pair of pearl drop earrings that were matched up with an even glossier pearl necklace, a black and etiolated tweed skirt suit, a silky black shirt, sheer black stockings, and carefully crafted leather high heeled shoes. I then saw her pointing at me and a feeling of fear quickly came everyplace me. Immediately after that, Coc o and a young man in a well-tailored suit walked oer to me. The man asked me, in French, if I could model, and being fluent in French, I answered that I could.Coco and the man told me to come with them, and before I knew it, I was whisked into the magical world of fashion. The scenario that was occurring at Cocos show was that one of her models had all of a sudden fallen ill, and I was literally pulled from the streets to take her place. While standing nervously backstage, I was handed one of the most flawless outfits I had ever seen a perfectly fasten Ana suit. It contained a box Jacket and pants a matching Ana bootee made of cotton a crisp, white button down shirt and carefully crafted leather high heeled shoes.I was told not only that this is the outfit that I would be corrosion onstage but that I would be the first model to walk across the runway on the whole I had to do was simply walk to the end of the runway, turn around, and walk backstage. That is exactly what I did whe n it was cartridge clip to do so. I can still vividly remember the hot, ingenious stage light glare down on me as if it was the Sun, the licked-clack of the high heeled shoes on the fluent runway, and the feeling of hundreds of pairs of eyes fixated on me, a regular girl from the United States of America, modeling in Coco Channels comeback show in Paris.After Coco gave me 400 Euros for filling in for the sick model, I resumed my honeymoon with James. When we got back to saucy York City, I went back to witnessing at an Italian restaurant, and he went back to work in construction. We eventually got belief Jobs at our old high school, with James teaching mathematics and me teaching French. I was overly the proud owner of a youth theater until I sold it in 1992, which was also the course of instruction I retired from teaching.Two of its biggest stars were my daughters, Betty and Sally, who both went on to be actresses on Broadway. James passed away yesterday morning in his sleep , and while going through his belongings, I discovered the pictures of our honeymoon, bringing me back to this experience. It made me crystallize that even though I never became a Fur Coat Lady, being the first model in Coco Channels comeback show was Just as great in my opinion.Ophelia Parkers blink of an eye with ChanelThese were the rich and famous women of the Big Apple, the Broadway actresses, the wives of millionaires, or as I called them, the Fur Coat Ladies. They all exuded glamour, which I, Aphelia Parker, wanted more than anything. But Instead of that, I got living In a middle class environment and going to a regular high school. But I was lucky enough to marry my high school sweetheart, James Richard Parker. We were madly In love, so It was pretty easy to convince him to save up enough money for a honeymoon in Paris, France. Honeymooning in Paris Is excellent by Itself, but I had no Idea what amazing opportunity it had in store for me.On February 5, 1954, at around nin e in the morning, I went on a walk by myself through town. Except this was not the town I usually walked through, for it was Paris, France. I was aware of the fact that Coco Channel, also known as my role model, was holding her well anticipated comeback show in Paris that day. I wanted to get a ticket, but they were sold out. As I walked past the venue of the show, there were already any well-dressed people, most of them with cameras and notepads, hoping to sneak a peek at the new collection.And that was when I Molly saw her the most glamorous woman In the world, the woman to whom I looked up the most, Coco Channel, was within walking distance of me. I was staring intensely at her impeccable outfit a small, black wool hat, a glossy pair of pearl drop earrings that were matched up with an even glossier pearl necklace, a black and white tweed skirt suit, a silky black shirt, sheer black stockings, and carefully crafted leather high led shoes. I then saw her pointing at me and a feelin g of fear quickly came over me. Immediately after that, Coco and a young man in a well-tailored suit walked over to me.The man asked me, in French, if I could model, and being fluent in French, I answered that I could. Coco and the man told me to come with them, and before I knew It, I was whisked Into the magical world of fashion. The scenario that was occurring at Cocas show was that one of her models had abruptly fallen Ill, and I was literally pulled from the streets to take her place. While tanning nervously backstage, I was handed one of the most flawless outfits I had ever seen a perfectly stitched Ana suit. It contained a box jacket crown and pants a crafted leather high heeled shoes.I was told not only that this is the outfit that I would be wearing onstage but that I would be the first model to walk across the runway All I had to do was simply walk to the end of the runway, turn around, and walk backstage. That is exactly what I did when it was time to do so. I can still vividly remember the hot, bright stage light shining down on me as if it was the Sun, the illicit-clack of the high heeled shoes on the smooth runway, and the feeling of hundreds of pairs of eyes fixated on me, a regular girl from the United States of America, modeling in Coco Channels comeback show in Paris. After Coco gave me 400 Euros for filling in for the sick model, I resumed my honeymoon with James. When we got back to New York City, I went back to witnessing at an Italian restaurant, and he went back to work in construction. We eventually got teaching Jobs at our old high school, with James teaching mathematics ND me teaching French. I was also the proud owner of a youth theater until I sold it in 1992, which was also the year I retired from teaching.Two of its biggest stars were my daughters, Betty and Sally, who both went on to be actresses on Broadway. James passed away yesterday morning in his sleep, and while going through his belongings, I discovered the pictures of ou r honeymoon, bringing me back to this experience. It made me realize that even though I never became a Fur Coat Lady, being the first model in Coco Channels comeback show was Just as great in my opinion.